Returns & Exchanges
At Mountaineer Brand, we stand behind our natural grooming products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing